How do I file a complaint about Remittance Overcharge / Rate Discrepancy?

File a complaint on LabanPH (labanph.org/complaints/submit). We pre-fill formal letters for BSP, SEC, and DTI. It's free and takes 5 minutes.

M Lhuillier Financial Services × this issue

Remittance Overcharge / Rate Discrepancy

Quoted exchange rate differed from actual payout rate, or undisclosed fees reduced the amount received.

Documented Cases

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Escalated / Verified

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With Amount Disputed

Legal Basis in the Philippines

• BSP Circular 942 — remittance pricing transparency requirements
• RA 7394 §52 — price labeling and disclosure obligations

Documented Cases

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NCR Quezon City Manila Cebu City Davao All locations →

Relevant guides

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Step-by-step, with the exact BSP intake channels

How to file a BSP consumer complaint — online and on paper

Step-by-step guide to filing a complaint with the Bangko Sentral ng Pilipinas — BSP Online Buddy, consumer email, and the paper Consumer Assistance Mechanism form.

PD 114, BSP supervision, and the BSP Consumer Assistance Mechanism

How to recover pawnshop overcharges and disputed appraisals

How to recover pawnshop overcharges in the Philippines — PD 114 limits, BSP Consumer Assistance Mechanism, evidence checklist, and small-claims path.

Common questions

Is M Lhuillier required to refund overcharges?What is BSP MORB?What evidence do I need to file a BSP complaint?