Remittance Overcharge / Rate Discrepancy
Quoted exchange rate differed from actual payout rate, or undisclosed fees reduced the amount received.
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Documented Cases
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Escalated / Verified
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With Amount Disputed
Legal Basis in the Philippines
- • BSP Circular 942 — remittance pricing transparency requirements
- • RA 7394 §52 — price labeling and disclosure obligations
Documented Cases
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Relevant guides
All guides →Step-by-step, with the exact BSP intake channels
How to file a BSP consumer complaint — online and on paper
Step-by-step guide to filing a complaint with the Bangko Sentral ng Pilipinas — BSP Online Buddy, consumer email, and the paper Consumer Assistance Mechanism form.
PD 114, BSP supervision, and the BSP Consumer Assistance Mechanism
How to recover pawnshop overcharges and disputed appraisals
How to recover pawnshop overcharges in the Philippines — PD 114 limits, BSP Consumer Assistance Mechanism, evidence checklist, and small-claims path.
The document that clears the mortgage annotation on a paid-off title
How to get your Cancellation of Real Estate Mortgage — when the bank refuses or lost it
Step-by-step: how to get the Cancellation / Release of Real Estate Mortgage from a Philippine bank after a loan is paid, escalate to BSP if it refuses, and register the cancellation at the Registry of Deeds — including for heirs of a deceased borrower.
The BSP dispute path for GCash and Maya, step by step
How to get your money back from a wrong or unauthorized e-wallet transfer
Step-by-step guide to recovering money from a wrong or unauthorized GCash/Maya transfer — the in-app dispute, the provider's FCPAM, BSP-CAM escalation (RA 11765, BSP Circular 1169), and small claims.
Common questions
Related LABAN Answers
- Is M Lhuillier required to refund overcharges?
- What is the true cost of a padala? What fees can a remittance agent charge?
- The exchange rate on my remittance was bad — what are my rights?
- My padala was delayed or failed to go through — what are my rights?
- The recipient never received my padala — what do I do?
- Can I cancel or get a refund on a remittance I already sent?