Which regulator handles my complaint?

Bank, e-money, pawnshop, remittance or money-service

e.g. a bank, GCash/Maya e-wallet, M Lhuillier / Cebuana pawnshop or padala, a money changer

Lending or financing company / online lending app

e.g. a registered lending or financing company, a salary-loan firm, an online loan app (Tala, Cashalo, JuanHand, Digido)

Real-estate developer, subdivision or condominium

e.g. a housing developer, a subdivision or condo project, a delayed or non-delivered title / turnover

Insurance company or insurance agent

e.g. a life/non-life insurer, a pre-need or HMO plan, an insurance agent or broker

General goods, services or retail seller

e.g. a store, an appliance or gadget seller, an online marketplace seller, a service provider

Data-privacy or contact-scraping abuse

e.g. an app that read your phone contacts without consent, debt-shaming messages to your contacts, misuse of your personal data

Recover a specific debt or refund (money owed to you)

e.g. you want a court to order a company or person to pay a fixed sum — a refund, an unpaid debt, damages up to ₱400,000