Is M Lhuillier required to refund overcharges?
Last updated: 2026-05-04 · Educational content; not legal advice.
Short answer
Yes. Under RA 11765 (Financial Products and Services Consumer Protection Act, 2022) and BSP Circular 1160, financial service providers must refund any amount collected in excess of the disclosed fee or contractual rate. M Lhuillier Financial Services is a financing company supervised by the SEC; refund disputes can also be escalated to the BSP for remittance services and to the SEC for non-bank lending.
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Frequently asked
How long does an M Lhuillier refund take?
RA 11765 §6 requires financial service providers to act on a written complaint within 15 business days. If unresolved, escalate to BSP or SEC within 30 days.
What evidence do I need?
Original receipt, proof of advertised rate (screenshot), and any written correspondence with M Lhuillier. The Truth in Lending Act (RA 3765) requires the fee schedule to be disclosed in writing — request a copy if you weren't given one.
Can I file in small claims court?
Yes, if the disputed amount is at or below ₱1,000,000 you can file in the Metropolitan or Municipal Trial Court small claims docket without a lawyer per A.M. No. 08-8-7-SC.
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More questions
Does this apply to all M Lhuillier services?
Yes. RA 11765 covers all financial products and services — pawnshop, remittance, microfinance — offered by M Lhuillier Financial Services. BSP Circular 1160 provides the implementing detail.
- Source:RA 11765 (FCPA, 2022)
- Source:BSP Circular 1160 — IRR of RA 11765
Saan magfa-file kung walang sagot ang M Lhuillier?
RA 11765 §6 ay nag-aatas ng 15 business-day default response. Sa walang sagot, mag-escalate sa BSP CAM (remittance/pawnshop) o SEC (financing-company entity).
- Source:RA 11765 (FCPA, 2022)
- Source:BSP Consumer Assistance Mechanism
- Source:SEC PH — File a Complaint
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