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Transparency — live stats, policies, and the platform update log.
Live stats
Counts computed from data on disk at request time. No personally identifying information is included.
These same outcome figures, framed as a live proof-of-results tracker, live on the Resolution Scoreboard. For the full original-data compilation — regulator actions by agency and outcome, rate landscapes, and the downloadable dataset — see the State of Philippine Consumer Complaints report.
Editorial policy
Cite-to-public-record only. The policy is enforced at the data layer in frontend/src/lib/publicRecord.ts:
- Title and summary must be factual; no adjectives, no characterisation.
- Every entry must have at least 1 primary-source URL or 2 independent news cites.
- Outcome is derived from the source document, not editorialised.
noEnforcement: trueis allowed only when the absence is itself documented.- No editorial commentary; quote the source directly where possible.
- Disambiguate look-alike companies (M Lhuillier ≠ Cebuana / PJ Lhuillier Inc.).
Full policy: /methodology.
Funding disclosure
Bootstrapped. No corporate funding. No advertiser influence on coverage.
Affiliate revenue from rate-comparison links is disclosed on each rates page and does not influence rankings. Full structure: /funding.
Methodology summary
- Intake. Complainant submits narrative, evidence, and contact details via /complaints/submit.
- Verification. Moderator reviews evidence, redacts PII, confirms company match, classifies issue type.
- Publication. Anonymised summary appears on the company profile and feeds into cohort counters.
- Filing. When ≥5 complaints share an issue type, a coordinated BSP/SEC/DTI/small-claims pack is generated.
Full methodology with verification standards, redaction protocol, and cohort thresholds: /methodology.
Update log (last 10)
No updates available.
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