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Transparency — live stats, policies, and the platform update log.

Live stats

Counts computed from data on disk at request time. No personally identifying information is included.

Total complaints

Resolved favorably

0 of 1

Avg resolution time

0 days

₱ recovered

₱0

user-stated, unaudited

Coordinated filings

Companies tracked

Cite-to-public-record only. The policy is enforced at the data layer in frontend/src/lib/publicRecord.ts:

Title and summary must be factual; no adjectives, no characterisation.
Every entry must have at least 1 primary-source URL or 2 independent news cites.
Outcome is derived from the source document, not editorialised.
noEnforcement: true is allowed only when the absence is itself documented.
No editorial commentary; quote the source directly where possible.
Disambiguate look-alike companies (M Lhuillier ≠ Cebuana / PJ Lhuillier Inc.).

Full policy: /methodology.

Bootstrapped. No corporate funding. No advertiser influence on coverage.

Affiliate revenue from rate-comparison links is disclosed on each rates page and does not influence rankings. Full structure: /funding.

Intake. Complainant submits narrative, evidence, and contact details via /complaints/submit.
Verification. Moderator reviews evidence, redacts PII, confirms company match, classifies issue type.
Publication. Anonymised summary appears on the company profile and feeds into cohort counters.
Filing. When ≥5 complaints share an issue type, a coordinated BSP/SEC/DTI/small-claims pack is generated.

Full methodology with verification standards, redaction protocol, and cohort thresholds: /methodology.

No updates available.