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How to File a DTI Consumer Complaint Philippines (2026)

File complaints about deceptive sales practices, unfair contract terms, and consumer rights violations. DTI covers any consumer transaction.

⏱ DTI mediates within 5 business days of complete filing
Not sure the Department of Trade and Industry — Fair Trade Enforcement Bureau is the right body for your complaint? Check which regulator handles your case →
Stuck partway through? Track your complaint through every escalation step →

Free · No lawyer · About 2 minutes

We write your DTI letter for you.

Addressed to consumercare@dti.gov.ph. We can email it for you.

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Sa FilipinoKung may bibilhin kang produkto o serbisyo at hindi tamang na-disclose ang presyo o may unfair na terms — pwede kang mag-reklamo sa Department of Trade and Industry (DTI). Libre ang mediation at kadalasan ay naaayos sa loob ng 5 araw.

Step-by-Step Guide

  1. 1
    Try the company's internal complaints process and document the outcome (or lack of response).
  2. 2
    File at dti.gov.ph/consumerprotection, call the DTI Hotline at 1-DTI (1-384), or visit the nearest DTI provincial/city office.
  3. 3
    Prepare: personal details, company name, nature of complaint, amount involved, supporting documents.
  4. 4
    DTI will schedule a mediation conference between you and the company.
  5. 5
    If mediation fails, DTI can elevate to arbitration or refer to the appropriate agency.

We'll fill out and send the form for you

LabanPH pre-fills the official Department of Trade and Industry — Fair Trade Enforcement Bureau complaint form using your complaint data and sends it directly to ead@dti.gov.ph. You're CC'd on the email.

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Official Department of Trade and Industry — Fair Trade Enforcement Bureau portal

https://www.dti.gov.ph/consumerprotection/ ↗

Frequently Asked Questions

Does DTI cover financial services?

DTI has jurisdiction over consumer transactions broadly. For financial-services-specific issues (loan terms, remittance fees), BSP and SEC may have concurrent jurisdiction. Filing with DTI doesn't prevent you from also filing with BSP or SEC.

Can't afford a lawyer?

Free legal help is available in the Philippines — the Public Attorney's Office (PAO), IBP legal aid, law-school clinics, and the DOJ Action Center, organized by region.

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