Wrong / Unauthorized E-Wallet Transfer
Money sent to the wrong GCash or Maya number, or an unauthorized debit from an e-wallet, that the provider has not reversed or refunded. E-money issuers are BSP-supervised; disputes run through the provider's FCPAM and then the BSP Consumer Assistance Mechanism.
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Documented Cases
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Escalated / Verified
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With Amount Disputed
Legal Basis in the Philippines
- • RA 7394 (Consumer Act) — consumer protection against unfair trade practices
- • BSP Circular 1048 — prohibited debt collection practices
Documented Cases
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Common questions
How long does GCash have to refund a wrong or unauthorized transfer?I sent GCash to the wrong number — how do I get my money back?My GCash/Maya was debited without my authorization — who is liable?My GCash/Maya account was frozen or restricted — what are my rights?I was scammed into sending money on GCash/Maya — can it be reversed?GCash/Maya charged me twice for one transaction — how do I get the duplicate back?
Related LABAN Answers
- How long does GCash have to refund a wrong or unauthorized transfer?
- I sent GCash to the wrong number — how do I get my money back?
- My GCash/Maya was debited without my authorization — who is liable?
- My GCash/Maya account was frozen or restricted — what are my rights?
- I was scammed into sending money on GCash/Maya — can it be reversed?
- GCash/Maya charged me twice for one transaction — how do I get the duplicate back?