DSWD / 4Ps Grant Problems & AICS Assistance — How to File a Grievance (2026)

Step-by-Step Guide

1. 1
   Know the grant floors, not the amount. Under RA 11310 §7, a qualified household's monthly grants cannot be lower than: ₱750 for health and nutrition (up to 12 months a year), and per child ₱300 (day care/elementary), ₱500 (junior high), or ₱700 (senior high), up to 10 months a school year. These are statutory minimums — write "at least," because a household's actual grant can be higher, never lower.
2. 2
   Know the First 1,000 Days (F1KD) increase. Since 9 July 2026, DSWD pays ₱750 a month (up from ₱350) to pregnant women and children aged 0–24 months, under Memorandum Circular No. 10, Series of 2026 (existing beneficiaries were adjusted starting Pay Period 3, May–June 2026). This is additional assistance — it does not replace the health and nutrition grant.
3. 3
   Know how it's paid. Under RA 11310 §9, DSWD provides beneficiaries direct and secured access to cash grants through Authorized Government Depository Banks (AGDBs).
4. 4
   Know what removal requires. Under RA 11310 §12, a household must receive written notification, and removal follows one year of persistent non-compliance. There is no statutory appeal for a delisting — the Grievance Redress System (GRS) below is the practical route to contest it.
5. 5
   If your grant is missing, reduced, delayed, your household was delisted, or you disagree with an eligibility or household-inclusion decision — or with a program officer's conduct — that is exactly what the DSWD Grievance Redress System (GRS) exists for (RA 11310 §3(f), §15(d)).
6. 6
   File online through DSWD i-GRS at i-grs.dswd.gov.ph. Select the relevant program (4Ps or AICS) and fill in the form. You may tick "Anonymous" to file without giving your name or address — but DSWD will still ask for a phone number or email so it can respond, and DSWD states that only the assigned Action Officer sees that contact detail. That is narrower than full anonymity; it withholds your name and address, not your contact detail from DSWD entirely. Filing gets you a ticket you can check the status of later.
7. 7
   Prefer to go in person, or need AICS crisis assistance? Coordinate with your City/Municipal Link or the nearest Pantawid Pamilya Office, complete a GRS Form, and secure the acknowledgement slip — keep a copy of everything you submit. For AICS specifically, DSWD does not publish one national list of required documents; what you need is set per field office, so bring a valid government ID and ask your field office what else your situation (burial, medical, educational, transportation, or food assistance) requires before you go.