JuanHand in Cebu City, Central Visayas
Capital of Cebu and headquarters of M Lhuillier Financial Services. Two documented robbery incidents at M Lhuillier branches in Naga, Cebu (June 2013) and a ₱5M jewelry heist on M Lhuillier managers near Mactan airport (April 2011) are part of the public record.
About JuanHand
Philippine online lending platform (OLP) offering personal micro-loans. SEC-registered. Complaints include contact-list shaming and abusive collection.
National coverage caveat: JuanHand's presence in Cebu City is documented at the national / multi-branch level. Branch-specific addresses should be verified on the company's directory before transacting.
Top issues for JuanHand in Cebu City
Contact-List Access / Debt Shaming
Lending app accessed phone contacts without consent and used them to shame or pressure the borrower — calling family, friends, or employers about the debt.
Excessive / Undisclosed APR (Online Lending)
Effective annual percentage rate — including processing fees, insurance, and other charges — far exceeds what was advertised or the BSP Circular 1133 cap.
Abusive or Threatening Loan Collection
Collector used threats, profanity, public humiliation, or called outside permitted hours. Prohibited under SEC Memorandum Circular 18 and BSP Circular 1048.
Public record for JuanHand
Recommended actions
Naranasan mo ba ito sa Cebu City?
Magsumite ng reklamo at bubuo kami ng pormal na liham para sa BSP, SEC, at DTI.