JuanHand — Abusive or Threatening Loan Collection
Collector used threats, profanity, public humiliation, or called outside permitted hours. Prohibited under SEC Memorandum Circular 18 and BSP Circular 1048.
JuanHand abusive-collection complaints describe the same SEC Memorandum Circular 18 fact pattern that has driven enforcement against the broader online-lending sector: profanity, threats, public shaming, and out-of-hours calls. JuanHand operates under SEC registration as a financing company and falls inside the SEC EIPD's enforcement jurisdiction.
The procedural path is straightforward: build the evidence package (call log, SMS, screenshots), file with the SEC EIPD, and concurrently file with the NPC where contact-list or other data-side violations occurred. This page documents JuanHand's public record, the documented complaint cohort, and the regulator-ready filing path that converts the harassment record into an SEC complaint.
Legal basis (Philippines)
See the issue page for the full citation list. Primary statutes implicated by abusive or threatening loan collection include RA 11765 (FCPA, 2022), RA 3765 (Truth in Lending Act), RA 10173 (Data Privacy Act), BSP Circular 1048 / 1133 / 1160, and SEC MC 18 (2019) where applicable.
Public record — JuanHand × Abusive or Threatening Loan Collection
No documented public-record events for JuanHand on abusive or threatening loan collection yet — be the first to file.
(1 other public-record entries exist for JuanHand on unrelated issues — see the company record page.)
File the first complaint →Documented complaints
No complaints documented yet for JuanHand on this issue.
File the first complaint →Recommended actions
Related questions
How do I file a complaint against an online lending app?
File simultaneously with the SEC Corporate Governance and Finance Department (cgfd@sec.gov.ph) for SEC MC 18 violations and with the National Privacy Commission (privacy.gov.ph) for unauthorized contact-list access under RA 10173. Both agencies can suspend the lender's Certificate of Authority and order data deletion; the SEC has revoked the licenses of multiple OLPs since 2019.
How long does an SEC complaint take?
SEC's Enforcement and Investor Protection Department (EIPD) typically issues show-cause orders within 30–60 days of a complete complaint and decides administrative cases within 6–12 months. Cease-and-desist orders against unregistered or egregiously violating online lending platforms have been issued in as little as 14 days. Timelines lengthen when the respondent contests the SEC's jurisdiction.
What is the SEC MC 18?
SEC Memorandum Circular No. 18, series of 2019, prohibits unfair debt-collection practices by SEC-registered lending and financing companies. It bars contacting the borrower's contacts, employer, or family without consent; using profane language; threatening criminal prosecution without legal basis; and calling between 10 PM and 6 AM. Violations carry administrative fines of ₱25,000–₱1,000,000 per count and possible suspension or revocation of the Certificate of Authority.
Can creditors call my employer in the Philippines?
No, except under narrow conditions. SEC MC 18 (2019) prohibits SEC-registered lenders from contacting your employer, family, or any third party without your prior written consent. BSP Circular 1048 imposes the same prohibition on BSP-supervised institutions. The only permitted contact is with a person you specifically designated as an emergency contact during the loan application.
Related guides — Abusive or Threatening Loan Collection
Illegal Debt Collection PH — RA 11765 & SEC MC 18 Response Guide
How to respond to illegal debt collection in the Philippines — SEC MC 18, BSP Circular 1160, cease-and-desist template, evidence pack, and regulator complaint paths.
debt-collection · harassment · cease-and-desist
SEC MC 18 (2019) — File a Complaint Against an Online Lending App
Step-by-step guide to filing a Securities and Exchange Commission complaint against a Philippine online lending app — SEC MC 18 (2019), evidence checklist, and the FinCare portal.
sec · online-lending · harassment
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