JuanHand in Quezon City, National Capital Region
Largest city in the Philippines by population. High concentration of online-lending app users and BNPL complaints filed with SEC PH per the 2024 SEC Enforcement and Investor Protection Department reports.
About JuanHand
Philippine online lending platform (OLP) offering personal micro-loans. SEC-registered. Complaints include contact-list shaming and abusive collection.
National coverage caveat: JuanHand's presence in Quezon City is documented at the national / multi-branch level. Branch-specific addresses should be verified on the company's directory before transacting.
Top issues for JuanHand in Quezon City
Contact-List Access / Debt Shaming
Lending app accessed phone contacts without consent and used them to shame or pressure the borrower — calling family, friends, or employers about the debt.
Abusive or Threatening Loan Collection
Collector used threats, profanity, public humiliation, or called outside permitted hours. Prohibited under SEC Memorandum Circular 18 and BSP Circular 1048.
Excessive / Undisclosed APR (Online Lending)
Effective annual percentage rate — including processing fees, insurance, and other charges — far exceeds what was advertised or the BSP Circular 1133 cap.
Public record for JuanHand
Recommended actions
Naranasan mo ba ito sa Quezon City?
Magsumite ng reklamo at bubuo kami ng pormal na liham para sa BSP, SEC, at DTI.