SEC I-Message Mo consumer-complaint portal

Summary

The SEC operates the I-Message Mo portal (imessage.sec.gov.ph), which accepts complaints against SEC-regulated lenders, financing companies, and online lending platforms; complaints are handled by the Financing and Lending Companies Department (FLCD). The portal is the SEC analogue of BSP's Consumer Assistance Mechanism for non-bank lenders, and is the recommended escalation channel after the consumer has attempted resolution with the company.