BSP Consumer Assistance Mechanism — public-facing portal

Summary

The Bangko Sentral ng Pilipinas operates a public-facing portal for filing consumer complaints against BSP-supervised financial institutions. The portal is the entry point for the BSP Consumer Assistance Mechanism (BSP-CAM) operated by the Consumer Protection and Market Conduct Office (CPMCO). It accepts complaints once the consumer has first sought resolution from the institution and either received no resolution or no response within the institution's published response window.