BSP Circular 857: Financial Consumer Protection Framework

Summary

BSP Circular No. 857, Series of 2014, established the original Financial Consumer Protection Framework for BSP-supervised institutions. It set the consumer-protection standards on disclosure and transparency, protection of client information, fair treatment, effective recourse, and financial education. Circular 857 was the precursor regime later updated and replaced by RA 11765 and Circular 1160 (2023), but it remains a primary source for older complaint patterns and is still cited in BSP Consumer Assistance Mechanism materials.