Where do I file a complaint against Atome Philippines in Quezon City?

Filings can be lodged with BSP, SEC, or NPC online portals; in-person filings are accepted at the BSP, SEC, and NPC offices in NCR.

Does Atome Philippines operate in Quezon City?

Atome Philippines provides loans services nationally including Quezon City. Specific branch availability should be verified at https://atome.ph.

Atome Philippines Quezon City, NCR

Atome Philippines in Quezon City, National Capital Region

Largest city in the Philippines by population. High concentration of online-lending app users and BNPL complaints filed with SEC PH per the 2024 SEC Enforcement and Investor Protection Department reports.

About Atome Philippines

Singapore-based BNPL provider operating in the Philippines. Offers split-payment retail credit. Complaints include undisclosed late fees and interest charges.

National coverage caveat: Atome Philippines's presence in Quezon City is documented at the national / multi-branch level. Branch-specific addresses should be verified on the company's directory before transacting.

Top issues for Atome Philippines in Quezon City

Excessive / Undisclosed APR (Online Lending)

Effective annual percentage rate — including processing fees, insurance, and other charges — far exceeds what was advertised or the BSP Circular 1133 cap.

BNPL Undisclosed Late Fees / Interest Charges

Buy-Now-Pay-Later provider charged late fees or interest not clearly disclosed at checkout, or applied fees retroactively.

Public record for Atome Philippines

SEC advisory warns public against unregistered 'Atome Loan' app operated by Backoffice Associates Philippines
2026-04-01
The Securities and Exchange Commission issued a public advisory stating that the mobile application 'Atome Loan: Online Lending App' operated by Backoffice Associates Philippines is not registered and is not authorized to operate as a financing or lending company. The advisory states that the app uses the Atome trade name and logo without authority. SEC noted that the legitimate Atome operations in the Philippines are conducted by Neuroncredit Financing Company Inc. (SEC Reg. No. CS201816338, Certificate of Authority No. 1178). Consumers were directed to report violations to the SEC.

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