LabanPH

Tala Philippines β€” User Reviews & Complaints

1-2 star reviews from the Google Play Store, aggregated and categorized by issue. Reviews are cited verbatim from the public Play Store listing β€” author names are as published. Updated automatically every 7 days.

214

Reviews tracked

59

1-2β˜… complaints

Top complaint category

Other

Complaints by category

Other Β·34KYC / app problems Β·16Data privacy Β·5Hidden fees / APR Β·5Customer service Β·4

Most recent complaints (50 of 59)

β˜…β˜†β˜†β˜†β˜†by Purity Murage5/9/2026

not a should to lean on

Other
β˜…β˜†β˜†β˜†β˜†by lizzy Munini5/7/2026

It approves the loan but when I borrow it out it says" oops restart the app "it's annoying

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Javan Anyera5/6/2026

taking my information and not giving a loan me feels like theft my identity

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Joseph Waweru5/4/2026

good πŸ‘

Other
β˜…β˜…β˜†β˜†β˜†by Krishnah Bernado5/1/2026

I'd definitely give you a 5 star but with what I've gone through this app today is disgusting. I've been with you for almost a year 10yrs and you disappoint me when am in an emergency surely? I did a verification when I joined with my ID, today I tried to take a loan and you're sending me to the same process that I've tried almost 100 times failing! My front camera is not working, I've taken the ID picture severa times but your algorithm I don't know what kind of picture does it want.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Immaculate Oluoch4/29/2026

I have earlier an account,how Will I gate it to borrow the money

Other
β˜…β˜†β˜†β˜†β˜†by Jack Cactus4/27/2026

I cant delete my data and account ... This comes from the Data Protection Act 2019, enforced by the Office of the Data Protection Commissioner (ODPC). ill be filing a complaint soon

Data privacy
β˜…β˜†β˜†β˜†β˜†by Caroline Kaari4/25/2026

This is the worst app ever. I wasted my time on a useless app like this I rather use Zenka it's much better

Customer service
β˜…β˜†β˜†β˜†β˜†by Kip Prof4/24/2026πŸ‘ 1

app malfunction and they can't fix it. they are very eager to close ticket by COB alafu they want you to rate their 'response'. definitely less than one star

Hidden fees / APR
β˜…β˜†β˜†β˜†β˜†by tetwa bradley4/21/2026

very slow

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Mwas Mogekuyu4/17/2026πŸ‘ 2

applied for a loan since last year but never succesfull😑😀

Other
β˜…β˜…β˜†β˜†β˜†by Hannah Kariuki4/16/2026

it is good som how

Other
β˜…β˜†β˜†β˜†β˜†by Mugo John4/16/2026πŸ‘ 2

bure kabisaa..I paid their loan wakakataa kunipeaa tenaa

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Brenda Rotich4/15/2026πŸ‘ 3

Tala does not work for me I've been trying to borrow loan but keeps denying me the loan please fix your issue

Other
β˜…β˜†β˜†β˜†β˜†by Misheck Maina4/15/2026πŸ‘ 3

Refused to give me loans even with the best credit score and no default history.

Other
β˜…β˜…β˜†β˜†β˜†by Rachael Chebus4/15/2026πŸ‘ 7

how long is one denied loans

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Joselyne Migese4/14/2026

muache maswali mob n yet mnajua tu hamtaki kupeana loan

Other
β˜…β˜†β˜†β˜†β˜†by eric muthii4/12/2026

it's been years since a last got a loan with tala.. I have no outstanding loan .. I hope you consider

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Norman Nguku Kathini4/11/2026πŸ‘ 1

good ideas from you.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by The Entertainment4/10/2026πŸ‘ 2

I hear people saying is good but if I apply it rejects everyday

Other
β˜…β˜†β˜†β˜†β˜†by Emmanuel Kanda4/7/2026πŸ‘ 1

It's a fake appπŸ’―

Other
β˜…β˜†β˜†β˜†β˜†by Robert Arori4/4/2026πŸ‘ 7

the app doesn't give me a loan

Other
β˜…β˜†β˜†β˜†β˜†by Hannah Imbuye4/2/2026πŸ‘ 5

I have tried many times applying and never granted approval....

Other
β˜…β˜†β˜†β˜†β˜†by Victor Jezz3/28/2026

scam alert 😀

Hidden fees / APR
β˜…β˜…β˜†β˜†β˜†by Philomenah Kaseve3/27/2026πŸ‘ 10

hallo Tala, have been your customer for long. paid your loans without lateness. this has been my ever best loan app ,now am trying to access my account, in vain. what appears is .... we are verifying your information given. can you help, am in need of a loan.

KYC / app problemsData privacy
β˜…β˜†β˜†β˜†β˜†by Silvanus Okanja3/25/2026πŸ‘ 1

poorly developed app

Other
β˜…β˜†β˜†β˜†β˜†by Michele Monaco3/25/2026

nit helpful

Other
β˜…β˜†β˜†β˜†β˜†by DAVIS MUNYAO3/24/2026πŸ‘ 8

Reliable, fast and flexible. Looking up for higher loans above 30k.

Other
β˜…β˜†β˜†β˜†β˜†by moses saitoti3/20/2026

it keeps on disturbing me

Other
β˜…β˜†β˜†β˜†β˜†by Muttai Kithinji3/20/2026

hanging all the time

Other
β˜…β˜†β˜†β˜†β˜†by Loreen Akoth3/12/2026

promising indeed

Other
β˜…β˜†β˜†β˜†β˜†by Davi O.3/7/2026

Tried to apply says application not approved. ooh well thanks for nothing

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Abby Kemunto3/7/2026πŸ‘ 11

bad,,due to my delayed salary I paid 3 days late,,and ever since I replayed I've not been able to access borrowing

KYC / app problemsData privacy
β˜…β˜†β˜†β˜†β˜†by Akinyi Queen3/1/2026

very selfish people. you can apply a million times and they would still not consider your emergency nor your patience.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Michel2/27/2026

am trying to borrow and I don't know what's happening

Other
β˜…β˜†β˜†β˜†β˜†by Bryan2/26/2026πŸ‘ 2

I applied a long time ago they gave me a loan and I paid,but then since then ive been denied another loan.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Lucia Saitoti2/25/2026πŸ‘ 1

useless app they refused to give me loan this people uuuuch

Customer service
β˜…β˜†β˜†β˜†β˜†by A Google user2/23/2026

The best lender

Other
β˜…β˜†β˜†β˜†β˜†by Kago Benard2/21/2026

hii app Ni ya ufala

Other
β˜…β˜†β˜†β˜†β˜†by Ruth Mugure2/15/2026

useless app

Customer service
β˜…β˜†β˜†β˜†β˜†by Leane Stanley2/14/2026πŸ‘ 1

0 stars , such a useless slow app just want to collect personal information

KYC / app problemsData privacyCustomer service
β˜…β˜…β˜†β˜†β˜†by John Muasya2/14/2026πŸ‘ 11

i have been using it for long and it is a good lone app.But now it is not like before.After paying i wanted to apply again alone ,but since, 5days ago antil now they are just saying we are verifying data.why?

KYC / app problemsData privacy
β˜…β˜†β˜†β˜†β˜†by Boaz Mulonga2/10/2026

Change device to Tecno pop 10

Other
β˜…β˜†β˜†β˜†β˜†by reverse queen2/9/2026πŸ‘ 18

I have tried applying for a loan and they are not giving me nothing and I find it hard to sign in I just can't seem to get any SMS code

Other
β˜…β˜†β˜†β˜†β˜†by Hamiid Diamond2/8/2026

watch out for these loan apps they take your info and use against you they're scammers don't take money from them if you want loan go to the bank

Hidden fees / APR
β˜…β˜†β˜†β˜†β˜†by Kishoyian Emmanuel2/6/2026

worst loan app and worst experience don't even try it out

Other
β˜…β˜…β˜†β˜†β˜†by hellena2/5/2026

I lost my previous simcard and I can't register the new simcard to tala because the ID number is registered on another number, how can you help me

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Enrique Eric2/4/2026

whenever it comes to me I get nothing. am so done with this.

Other
β˜…β˜†β˜†β˜†β˜†by Mathias Cheruiyot1/29/2026

akuna loan wanapeana

Other
β˜…β˜…β˜†β˜†β˜†by prisca Msanya1/25/2026πŸ‘ 4

Not good at all I have never taken a loan with tala but they keep rejecting my application upon asking the reason they can't give me one I love your interests they are good but why are you not giving me a loan ?

Hidden fees / APR

Source: Google Play Store listing β†’

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