LabanPH

Tala Philippines β€” User Reviews & Complaints

1-2 star reviews from the Google Play Store, aggregated and categorized by issue. Reviews are cited verbatim from the public Play Store listing β€” author names are as published. Updated automatically every 7 days.

258

Reviews tracked

79

1-2β˜… complaints

Top complaint category

Other

Complaints by category

Other Β·42KYC / app problems Β·24Customer service Β·8Hidden fees / APR Β·6Data privacy Β·6Contact-list shaming Β·2

Most recent complaints (50 of 79)

β˜…β˜†β˜†β˜†β˜†by Edwin Mukaya6/5/2026

I tried to borrow here money since 2022 but I have never been qualified, I don't understand the reason.

Other
β˜…β˜†β˜†β˜†β˜†by Chavin Ijaya6/4/2026

for the last 6 months you've never updated my account it keeps saying not approved yet I haven't even applied 😏

KYC / app problems
β˜…β˜…β˜†β˜†β˜†by brylynn v6/3/2026

After many borrowings and repayments the last borrowing has become a challenge and efforts to to reach tala on restructuring were unfruitful. I choose to be depositing some amount on every 7th despite random calls and different callers from as early as 7am and 6pm. My promises that I have only defaulted on period but assured my total commitment to clearing to the last penny. I have been harrassed and even listed at CRB I thought this was in bad taste.

Other
β˜…β˜†β˜†β˜†β˜†by Beatrice Sibuor6/2/2026πŸ‘ 1

u have been ignoorin me .....heavy haert pple

Other
β˜…β˜†β˜†β˜†β˜†by Benard Kesero5/30/2026πŸ‘ 1

I have downloaded the app but they say I have already registered and if I can not login imay contact customer care please help me to reach destination

Contact-list shaming
β˜…β˜†β˜†β˜†β˜†by Aaron Nyokabi5/28/2026πŸ‘ 1

very disappointing and they don't give good reason why was your loan not approved

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by MILDRED OYOKO5/28/2026

this is a bad app I am receiving messages to pay loans that I didn't apply for if only it could update it's customers details or name or new number what do you mean I am Mildred but am receiving messages directed to Emily wanjiku waweru

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Sharon Awinja5/27/2026πŸ‘ 1

Not useful your app didn't help get my loan instead this loan app just asked me so many questions and give me any money

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Yussuf Mohamednoor5/27/2026

not responding

Other
β˜…β˜†β˜†β˜†β˜†by kevin mongare5/24/2026πŸ‘ 2

Useless app. I wish kungekuwa na 0 stars. very useless app. denied a loan since 2017 and I don't have any nad credit score

KYC / app problemsCustomer service
β˜…β˜†β˜†β˜†β˜†by Rose Okumu5/23/2026

am so disappointed with this app.. every time not approved 😞

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by nancy wambui5/23/2026

why did you reject my application kindly let me know

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Lavender Ochieng5/22/2026

am business woman l want alosn

Other
β˜…β˜†β˜†β˜†β˜†by JOSEPH MERIA5/22/2026

useless ..can't even rate it ..I was just forced to rate it one star for the message to reach you ..it is just USELESS

Hidden fees / APRCustomer service
β˜…β˜†β˜†β˜†β˜†by Alex Wonder5/20/2026

one of the worst moments ever heard on a loan app I'll link like granting someone 206 days look someone is on emergency and give them such days to request for a run I think that's not helpful πŸ˜”πŸ˜”

Other
β˜…β˜…β˜†β˜†β˜†by Chris Maganjo5/20/2026

not on use

Other
β˜…β˜†β˜†β˜†β˜†by Shadrack Omondi5/18/2026

poor

Other
β˜…β˜†β˜†β˜†β˜†by Deina Diana5/16/2026πŸ‘ 1

Very disappointing experience with this app. My loan keeps getting approved, but the money is never transferred to my M-Pesa account because of what seems to be a technical issue on their side. I have contacted customer support more than six times over the past five days, and every time they tell me the issue has been resolved when it clearly has not. I keep getting the same problem over and over again. This app is unreliable, the support team is unhelpful.

Contact-list shamingKYC / app problemsCustomer service
β˜…β˜†β˜†β˜†β˜†by Blvck Samurai5/16/2026

poor customer service

Customer service
β˜…β˜†β˜†β˜†β˜†by Francis Mutua5/15/2026

I cant access the app via my IOS

Data privacy
β˜…β˜†β˜†β˜†β˜†by Purity Murage5/9/2026

not a should to lean on

Other
β˜…β˜†β˜†β˜†β˜†by lizzy Munini5/7/2026

It approves the loan but when I borrow it out it says" oops restart the app "it's annoying

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Javan Anyera5/6/2026

taking my information and not giving a loan me feels like theft my identity

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Joseph Waweru5/4/2026

good πŸ‘

Other
β˜…β˜…β˜†β˜†β˜†by Krishnah Bernado5/1/2026

I'd definitely give you a 5 star but with what I've gone through this app today is disgusting. I've been with you for almost a year 10yrs and you disappoint me when am in an emergency surely? I did a verification when I joined with my ID, today I tried to take a loan and you're sending me to the same process that I've tried almost 100 times failing! My front camera is not working, I've taken the ID picture severa times but your algorithm I don't know what kind of picture does it want.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Immaculate Oluoch4/29/2026

I have earlier an account,how Will I gate it to borrow the money

Other
β˜…β˜†β˜†β˜†β˜†by Jack Cactus4/27/2026

I cant delete my data and account ... This comes from the Data Protection Act 2019, enforced by the Office of the Data Protection Commissioner (ODPC). ill be filing a complaint soon

Data privacy
β˜…β˜†β˜†β˜†β˜†by Caroline Kaari4/25/2026

This is the worst app ever. I wasted my time on a useless app like this I rather use Zenka it's much better

Customer service
β˜…β˜†β˜†β˜†β˜†by Kip Prof4/24/2026πŸ‘ 1

app malfunction and they can't fix it. they are very eager to close ticket by COB alafu they want you to rate their 'response'. definitely less than one star

Hidden fees / APR
β˜…β˜†β˜†β˜†β˜†by tetwa bradley4/21/2026

very slow

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Mwas Mogekuyu4/17/2026πŸ‘ 2

applied for a loan since last year but never succesfull😑😀

Other
β˜…β˜…β˜†β˜†β˜†by Hannah Kariuki4/16/2026

it is good som how

Other
β˜…β˜†β˜†β˜†β˜†by Mugo John4/16/2026πŸ‘ 2

bure kabisaa..I paid their loan wakakataa kunipeaa tenaa

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Brenda Rotich4/15/2026πŸ‘ 3

Tala does not work for me I've been trying to borrow loan but keeps denying me the loan please fix your issue

Other
β˜…β˜†β˜†β˜†β˜†by Misheck Maina4/15/2026πŸ‘ 3

Refused to give me loans even with the best credit score and no default history.

Other
β˜…β˜…β˜†β˜†β˜†by Rachael Chebus4/15/2026πŸ‘ 7

how long is one denied loans

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Joselyne Migese4/14/2026

muache maswali mob n yet mnajua tu hamtaki kupeana loan

Other
β˜…β˜†β˜†β˜†β˜†by eric muthii4/12/2026

it's been years since a last got a loan with tala.. I have no outstanding loan .. I hope you consider

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Norman Nguku Kathini4/11/2026πŸ‘ 1

good ideas from you.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by The Entertainment4/10/2026πŸ‘ 2

I hear people saying is good but if I apply it rejects everyday

Other
β˜…β˜†β˜†β˜†β˜†by Emmanuel Kanda4/7/2026πŸ‘ 1

It's a fake appπŸ’―

Other
β˜…β˜†β˜†β˜†β˜†by Robert Arori4/4/2026πŸ‘ 7

the app doesn't give me a loan

Other
β˜…β˜†β˜†β˜†β˜†by Hannah Imbuye4/2/2026πŸ‘ 5

I have tried many times applying and never granted approval....

Other
β˜…β˜†β˜†β˜†β˜†by Victor Jezz3/28/2026

scam alert 😀

Hidden fees / APR
β˜…β˜…β˜†β˜†β˜†by Philomenah Kaseve3/27/2026πŸ‘ 10

hallo Tala, have been your customer for long. paid your loans without lateness. this has been my ever best loan app ,now am trying to access my account, in vain. what appears is .... we are verifying your information given. can you help, am in need of a loan.

KYC / app problemsData privacy
β˜…β˜†β˜†β˜†β˜†by Silvanus Okanja3/25/2026πŸ‘ 1

poorly developed app

Other
β˜…β˜†β˜†β˜†β˜†by Michele Monaco3/25/2026

nit helpful

Other
β˜…β˜†β˜†β˜†β˜†by DAVIS MUNYAO3/24/2026πŸ‘ 8

Reliable, fast and flexible. Looking up for higher loans above 30k.

Other
β˜…β˜†β˜†β˜†β˜†by moses saitoti3/20/2026

it keeps on disturbing me

Other
β˜…β˜†β˜†β˜†β˜†by Muttai Kithinji3/20/2026

hanging all the time

Other

Source: Google Play Store listing β†’

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