M Lhuillier Financial Services — User Reviews & Complaints

Absolutely Terrible Experience This has been one of the most stressful and frustrating experiences I’ve ever had with a finance app. I transferred a large amount of money using QRPh/InstaPay, expecting the transaction to be processed promptly. Instead, my money has been stuck in “Pending” status with no clear explanation, no updates, and no assurance of when the issue will be resolved. When I contacted customer service, I was shocked to be told that the transaction could take up to 5 business days to process. Five business days for an InstaPay transaction? That completely defeats the purpose of using a supposedly fast digital payment service. To make matters worse, today is Saturday, meaning the waiting period could feel even longer while my money remains inaccessible. What makes this even more disappointing is the lack of urgency. We’re not talking about a small amount of money. This is people’s hard-earned money, and customers deserve transparency, reliability, and timely service. Instead, I was left anxious, frustrated, and wondering whether my funds would arrive at all. A finance app should give users confidence and peace of mind. MCash has given me the exact opposite. If your platform cannot reliably handle fund transfers or provide clear communication when problems occur, then you should not be handling people’s money in the first place. Based on this experience, I have completely lost confidence in MCash and would strongly discourage others from trusting this app with large transactions.

I can't sign in

The PIN/password retrieval process is slow and inconvenient. It would be better if recovery options were simpler, faster, and more user-friendly to avoid delays and account access issues.

I can't open the app.

Hindi maka log in Cannot create niyo account kasi walang option for new registration, please paayos naman ng app thankyou

Can't even open the app successfully

i connot open

No sign up or registration option Bad app. Registration pa lang, di mo na magawa. Don’t advertise your app for payments when it’s USELESS!

unable to register or sign up no option for creating new account. hopefully they fix it.

im not recieving my verification code on my email

Lots of bugs, swiping back to the previous screen doesn't work, in-app camera can't even focus, captures but then a message will appear saying it's the wrong type of ID, sad.

no create account option!!

Just installed the app but there's no option to create a new account. How do I use it then?

The staff at M Lhuillier created an account for me, but I can’t even open the app itself. So how am I supposed to use it?

Cant register, if the app is not stable atleast have an option where the user can access or create new account from a website

WORST E-WALLET I Can’t sign up. It’s really hard to sign up unlike other e-wallet apps. This one is worst. Hope you will improve this app.

Why I can't open this app?

paano gumawa ng account sa mcash? kasi pag download ko sa app ang unang bubungad ay log in. kaso wala pa nga akong account.

Lower version not user friendly

bago palang ako nag download bakit ayaw mag open sinasabi Mcash has stopped

why there is no create account in the app only login how can we create an account ?

cant register

No Register Button Can register , no option for Register only Log in. why is that?

dito kasi ilalagay salary namin tas di na gaano kalakihan yung salary tas pag nilipat mo sa gcash may bawas kanina nag send ako ng cash kung mag kano ma ang bawas sinubokan ko 23 ang dumating sa gcash 5 peso laki nang bawas...kaya not recommended

no option displayed on how to registered. sign in only!

wala namang signup nkalagay paano magamit neto.

yabag man ning developer ani nga app. unsaon pg create account walay nkabutang nga option. nkabutang lng trouble login. poor developer.

On open, it force closes on redmi 9c global!

Hindi naman nagana mag update sana ako ng ID umid di naman na iiscan

TOO SLOW PROCESSING! too slow on processing my prder at ml subasta sale!!!! almost 96hrs already but no tracking #.. too slow!!!! far beyond from palawan pay and pther gold jewelry store!!!😡😡😡

Ayaw bumukas sa phone ko,don ko p nmn kinukuha sahod ko

you need to put a register i need to register

Can't register on the app

I've been trying to apply salary loan but always saying that, checking for qualification and has no result.

This app is frustrating it won't verify my National ID because the camera feed stays black even though my phone's camera works perfectly fine elsewhere

it's not even working after installing the app

Receive Money I always checking this feature, but always on a maintenance activity?

Requests for refund basic upgrade Unsolved issue sa mcash for request for refund., super hustle for 20 php na load na automatic deducted pero di automatic refund.😭

app doesnt show way to register. none in your website that ive seen either

i cannot open this app

Right now,I can't open my Mcash how I can withdraw my salary it's very hassle for me in times like this... Hoping that you can help me with this matter as soon as possible...

i cant create account..please pakiayos ng app nyo walang sign up or create account pano makakagawa ng MCash wallet?

app crash when opening

Can't access the app. It's stuck on the updating page for too long. Update: still the same.

You made an update again. now my Android 14 device can't access your app.

I CANT LOG IN SOMEONE MADE A 4 DIGIT PIN ALREADY WITHOUT MY CONSENT

What about us with 2.0 version update of an android phone? it's been a long time that we're struggling to borrow other phone from colleagues with a higher version, just to open our account since your app has a higher version update that doesn't match with our phone.I wish this problem to be resolve atleast.

app keeps on crashin.

. Always have failed transactions and taking a long time to refund

always having failed transactions and taking long days in refunds..