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JuanHand — User Reviews & Complaints

1-2 star reviews from the Google Play Store, aggregated and categorized by issue. Reviews are cited verbatim from the public Play Store listing — author names are as published. Updated automatically every 7 days.

4647

Reviews tracked

741

1-2★ complaints

Top complaint category

KYC / app problems

Complaints by category

KYC / app problems ·323Other ·273Hidden fees / APR ·143Customer service ·49Contact-list shaming ·36Data privacy ·31Abusive collection ·29Loan not disbursed ·21Repayment / refund ·7

Most recent complaints (50 of 741)

★☆☆☆☆by Genesis Lacson10/3/2026

wag na wag kayong uutang dito, tatawagan lahat ng contacts nyo, tatawag din kahit d pa due

Contact-list shaming
★☆☆☆☆by Anjo10/3/2026

Wala akong natanggap na Pera nsta nyo n lng akong sinisingil ngayon naggcash akong 1070 para tumigil na kayo sa kakatawag pero d pa rin kayo tumigil

Other
★☆☆☆☆by Fhaizal Laguindab10/3/2026

is not good for me .for the first time i was rejected 😔

KYC / app problems
★☆☆☆☆by mimilanie magalang10/3/2026

zero rates for this, nag-apply ako Pero hindi naman naApproved.. tapos tinatawagan ako kc daw may loan ako.. NEVER akong nakareceived ng pera dito!!! scammer

Hidden fees / APRKYC / app problems
★☆☆☆☆by Geo Matt Villegas10/3/2026👍 7

Skypay not working QR code also not valid how am I suppose to repay? I'm using Gcash.

KYC / app problems
★☆☆☆☆by jovelyn balmedina10/2/2026

not interested,

Hidden fees / APR
★☆☆☆☆by kevin bula10/2/2026

I Applied, they offered 4,000 but they rejected me. JuanHand cannot help those who are in need. 1 Star, very bad experience.

KYC / app problems
★☆☆☆☆by Xeru YT10/2/2026

QR repayment method via Gcash Does not Working waste of time do not install this App. such a wuss

Other
★☆☆☆☆by Aaron Godric10/2/2026

agent keeps calling even tho I don't need the loan anymore it's annoying my personal life I don't consent them to call me always.

Customer service
★☆☆☆☆by Liezel Sarco10/2/2026

they say i have 1 loan approve then after I payment they don't approve my loan,,..another 1 months to see if I'm qualified,,buts why I already pay my loan

KYC / app problems
★☆☆☆☆by Frederick Gonzales (Erick)10/2/2026

ayaw naman magpa loan

Other
★☆☆☆☆by SEAMAC2K2610/2/2026

Never Again Never Again

Other
★☆☆☆☆by Jinsken Escaner10/1/2026

kung libog ka, Dito kna! pero, for exprience wise dont attempt borrow here..MAS LULUBOG KA SA UTANG..

Other
★☆☆☆☆by norwill rodriguez10/1/2026

not download this loan app after i finished my payment ,cant offer a loan ,im a goodpayer and on time to pay then you can't offer a loan 😅what the heck,i hate this loan app anymore

Other
★☆☆☆☆by Ronilo Derequito10/1/2026

always deny

Other
★☆☆☆☆by Angelie Ginete10/1/2026

this app not helpful after I sign all my information , my application is not approved .wasting of time.

KYC / app problems
★☆☆☆☆by Yumz Hauz10/1/2026

Grabi ang loan app na to Wala palang sa due date tawag na tawag kahit always on time naman mag payment nakikita naman nila na laging nakakabayd pero sobra kulit Bago mag duedate iba iba ntawag iba iba no Wala ng inurasan nakakastorbo na parang Hindi babayaran nakakadala umulit mabuti pa mabilis cash Bago Hindi natawag ng ganyan kakulit.

Hidden fees / APRLoan not disbursedKYC / app problems
★☆☆☆☆by Janeza Villas10/1/2026

😡

Other
★☆☆☆☆by Normikail Imam10/1/2026

wala toh biglang bawal mangutang !!!

Other
★☆☆☆☆by romel malunhao10/1/2026

fast approval. but when I re applied for a loan, I was rejected. I could not understand it. I was not delayed in the payment. infact I paid in advance. so where is the logic of this? aren't we suppose to understand what is common sense? here I am a good payer but rejected without justifiable cause. I simply don't understand the people running this app. or is it A.I. I thought A. I stands for artificial intelligence? am I imagining things or is it's just stupidly on the part of this loan app.

KYC / app problems
★☆☆☆☆by eduph13210/1/2026

Waste of time Not really helpful, made me fill up so many requirements only to end up with nothing.

Other
★☆☆☆☆by Laurence Marion Mijares10/1/2026

I keep getting automated calls from this app even though I am not using it. What's with this? I gonna report you guys if you keep doing it without my consent. You need to delete whatever info you have on me coz I am never using your services knowing how much you harrass your customers.

Other
★☆☆☆☆by Michael Manalang9/30/2026

itigil Mona kakabigay sakin ng ad

Other
★☆☆☆☆by Romel Densing9/30/2026

I give a one star because Not approved my loan,why not approved my loan ,I need money to my family for buy anything but not approved my loan why?

Contact-list shamingKYC / app problems
★☆☆☆☆by Jay lloyd Manuel9/30/2026

👎👎👎👎👎👎

Other
★☆☆☆☆by Johairah Macacua9/30/2026

30days no approval

Other
★☆☆☆☆by Ryan Josh Galamay9/30/2026

As soon as I applied for my first loan, I have been receiving calls for almost every hour. It's really annoying especially when they're calling me even during office hours. Once I settle my loan, I'm gonna delete my account and uninstall it immediately. I really hope all these random numbers will stop calling me.

Other
★☆☆☆☆by Kuya (levi)9/30/2026

Huwag kayo mag download Ng juan hand paasahin ka nila puro 30 days another 30 days ganun Hanggang ganun mga customer na service na bobo

Other
★☆☆☆☆by Jessielou Guevarra9/30/2026

pls stop popping you're ads in my phone you're annoying and distracting my privacy

Data privacy
★☆☆☆☆by Emcy Berdiflor9/30/2026

this app wasted ur time. I don't know why they rejected me this is my first time to loan for them.

KYC / app problems
★☆☆☆☆by Ibrahim Dacar9/30/2026

Walang konsidirasyon, nagsabi naman ako kung bkt hindi agad nasettle ung previous loan ko tapos nung nasettle ko na always rejected may apply and need to wait 30days😂

KYC / app problems
★☆☆☆☆by Skhy Rosano9/30/2026

This app is scamming people. I registered and put all the doc that needed and after that they give give me a maximum of 1k to loan so I didn't get a loan since it's only for 1k aanhin ko Yung 1k so hinayaan ko nlng. after a week naka received ako ng phone calls very minute and notif through WhatsApp and app na due date ko na dw, tas anong due date eh wla mga akong loan from this platform yes nag register ako pero never akong nag loan nor nka received ng money from this app.

Hidden fees / APRKYC / app problems
★☆☆☆☆by Melanie Beyong9/30/2026

😡😡😡

Other
★★☆☆☆by Dylan Fritz Carlos9/30/2026

I like the app because its easy to borrow but the help center is sucks if you ask question they will not answer your question properly and i can't even see if can i pay my loan fullypaid.

KYC / app problems
★☆☆☆☆by Laila Tacan9/30/2026

reapply after 29 days??

Other
★☆☆☆☆by facundo sonaba9/30/2026

Scam Even if you pay your loan early and have a good payment history, you still can’t withdraw because the loan application gets rejected. What’s the point of paying early and maintaining a good record if the app doesn’t recognize it? Very disappointing and unfair to loyal users. Please review your system and credit evaluation process.

Hidden fees / APRKYC / app problems
★☆☆☆☆by Brix paolo Santiago9/30/2026

with all the trouble to fill up and you will be decline to loan

Other
★☆☆☆☆by Patrick Gonzales9/29/2026

scam loan app don't use this one always reset the 30 days waiting time.

Hidden fees / APR
★★☆☆☆by GuantamelaFox139/29/2026

Keeps calling even when it’s due yet I really appreciate the reminders but you should minimize reaching out every hour even when it’s not due date yet. This company keeps calling me a week before my due date and I don’t appreciate it. I am a good payer and I pay on time so this should be placed to other people who are missing their payments.

Loan not disbursed
★☆☆☆☆by blarings9/28/2026

TRICKY AFTER COMPLETING VERIFICATION, turned out they could not offer a loan. what could they do with the ID they asked

KYC / app problems
★☆☆☆☆by Lolita667779/28/2026

SCAMMERS ‼️‼️‼️‼️ One of The most scammer loan app ever - ‼️‼️‼️ If you cannot pay on time they will harass and threaten your life and your family and the worst part if they manage to access your contact they will threaten all of them . Not just simple threatening but a LIFE THREAT. They use unregistered number to harass you and your whole family. They will create a post to Threaten you. The most Traumatic i’ve ever experience in my life. So BEWARE OF THIS APP. Better not to engage. ‼️‼️

Contact-list shamingAbusive collectionHidden fees / APRData privacy
★☆☆☆☆by YoboHariina9/28/2026

Not good Bad experience

Other
★☆☆☆☆by Reyssssa9/28/2026

WORST Easily reject!

Other
★☆☆☆☆by K Pradez9/26/2026

QR payment generated is always invalid with BPI and Gcash.

Hidden fees / APRKYC / app problems
★☆☆☆☆by Xhellang montesa9/26/2026

always rejected since 2020

KYC / app problems
★☆☆☆☆by Gerson Belen9/26/2026

Kahit anong mangyari wag n wag kayong uutang sa loan app na to, sobrang taas ng interest rate. Tas tatawag sila sa mga kamag anak mo or work mo para once madelay ka kahit isang beses! Beware!

Hidden fees / APR
★☆☆☆☆by Rosemyr Genova9/26/2026

didn't give me a chance to reloan, i settled my loan today 11.5k!!

KYC / app problems
★☆☆☆☆by Joshua Sante9/26/2026

Nakapagbayad na ako sa JuanHand 5 years ago pero naghaharass pa rin sila sakin by calling me everyday offering their promos, ganito yung paulit ulit na linya: "Bilang pasasalamat from JuanHand..."

Abusive collectionRepayment / refund
★☆☆☆☆by Wilbert Atienza9/26/2026

what a waste of time...still rejected with no reason...name doesn't fit

KYC / app problems
★☆☆☆☆by nelson dilag9/26/2026

worst experience

Other

Source: Google Play Store listing →

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