LabanPH

Cebuana Lhuillier β€” User Reviews & Complaints

1-2 star reviews from the Google Play Store, aggregated and categorized by issue. Reviews are cited verbatim from the public Play Store listing β€” author names are as published. Updated automatically every 7 days.

1202

Reviews tracked

977

1-2β˜… complaints

Top complaint category

Other

Complaints by category

Other Β·593KYC / app problems Β·264Customer service Β·90Hidden fees / APR Β·55Data privacy Β·35Contact-list shaming Β·15Loan not disbursed Β·13Repayment / refund Β·5Abusive collection Β·1

Most recent complaints (50 of 977)

β˜…β˜†β˜†β˜†β˜†by Wilmer Leonen6/6/2026

for some reason I can't login anymore. what the hell is that? your update sucks. the login will just load and nothing happens, it won't proceed. what happen?. fix this

Other
β˜…β˜†β˜†β˜†β˜†by Verna jane Seromines6/6/2026

I can't creat an account here. It always says there's an error

Other
β˜…β˜†β˜†β˜†β˜†by Loreen Gaviola6/6/2026

updated but can't open after updated

Other
β˜…β˜†β˜†β˜†β˜†by Alexis Bringas6/6/2026

always have technical issues

Other
β˜…β˜†β˜†β˜†β˜†by Allan Ancheta6/6/2026

hirap naman mag register dito... lage try again later

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Judy ann Hingco6/6/2026

nakakainis yang cebuana Lhuillier na yan naka ilang beses na ako nagttry na iopen account ko sa apps ayaw pa din

Other
β˜…β˜†β˜†β˜†β˜†by Arlene Salonoy6/6/2026

oh my god...why hindi ko na siya ma open anumg nangyari cebuana. palagi nalang lets update after e update ganun paren lets update hindi siya ma open how so sad sana magawa niyo nang paraan salamat

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Athe Ree6/6/2026

ano ba yan di na naka log in laging may error, anong silbi netong application nyo? design?

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Raneth jane Cane6/6/2026

mka sapot dita mka log in !!!

Other
β˜…β˜†β˜†β˜†β˜†by Britney Caspe6/6/2026

hindi maka create ng account.

Other
β˜…β˜†β˜†β˜†β˜†by Peter Tagarian6/6/2026

I can't log in

Other
β˜…β˜†β˜†β˜†β˜†by gilrey mortega6/5/2026

not recieving OTP for change pin

Other
β˜…β˜†β˜†β˜†β˜†by SERINO, MERY ANN6/5/2026

It's my first time trying their 24k card and I am accessing their app to create and account. and I've been trying for the past 3 days and its keeps on saying that there is a technical problem going on. What is it even used for? and how can I access my account if it's always broken. I don't usually rate but because of this bad experience it's so frustrating. Fix your app people are using it!

Hidden fees / APRData privacy
β˜…β˜†β˜†β˜†β˜†by Ryan Villaflor6/5/2026

Do something to your application. I've been trying to create an account but it keeps showing errors.

Other
β˜…β˜†β˜†β˜†β˜†by jane andrea almiraΓ±ez6/5/2026

I updated the app to the latest version, but now I can't open it. I'm not sure what's causing the problem.

Other
β˜…β˜†β˜†β˜†β˜†by Avenger s6/5/2026

walang kwentang apps πŸ«ͺπŸ₯΄

Other
β˜…β˜†β˜†β˜†β˜†by Suji Wangxian6/5/2026

I can't log in it says it's under maintenance for almost a month

Other
β˜…β˜†β˜†β˜†β˜†by Melchor Faron6/5/2026

King ina ano plano niyu sa apps niyu ..walang kwenta !!!!

Other
β˜…β˜†β˜†β˜†β˜†by Daddy β€œRYETHINE” Ryan6/4/2026

bwesit na app to hindi makapag log in. ipagpipilitan sa cebuana na mag open ng card miceo savings tapos sasabihing meron di app pwede mag log in makikita lahat tapos ngayon isang buwan na di makapag log in walang kwenta!!!!!

Other
β˜…β˜†β˜†β˜†β˜†by Ez_Jay6/4/2026

laging error, isang linggo nko nagki create ng account ayaw pa rin

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Vae6/4/2026

sobrang tagal ng kanilang pag aayos ng system. d makasend ng pera using this app.

Hidden fees / APR
β˜…β˜†β˜†β˜†β˜†by Ma Clarissa C Rojo6/4/2026

Wala kwenta Hindi magamit

Other
β˜…β˜†β˜†β˜†β˜†by joss Alpha6/4/2026

Like many other users, I am completely unable to open or log into the eCebuana app right nowβ€”it just freezes even after a full reinstall. This follows an issue around May 13, where I tried to withdraw cash from two separate ATMs and got the message: "Sorry, we cannot process your transaction." I already emailed customer service about this, but I'm getting no response. If this doesn't get resolved immediately, I will be withdrawing all my savings and putting them into a different account.

Hidden fees / APRKYC / app problemsCustomer service
β˜…β˜†β˜†β˜†β˜†by Jonathan Geronimo6/4/2026

nag up date na di paren mabukasan putang ina

Other
β˜…β˜†β˜†β˜†β˜†by Princess Layco6/4/2026

inupdate na di pa rin maopen

Other
β˜…β˜†β˜†β˜†β˜†by glenndp fel6/4/2026

hindi makagawa ng account

Other
β˜…β˜†β˜†β˜†β˜†by Riz Armenia6/4/2026

can't even register an account

Other
β˜…β˜†β˜†β˜†β˜†by Jaydongs6/4/2026

fix your technical problem!! i already tried how many times. same issue!

Other
β˜…β˜†β˜†β˜†β˜†by John Benedict Mayor6/4/2026

Di Maka create ng account for a 1 month na. pakiayos

Other
β˜…β˜†β˜†β˜†β˜†by Janet Baylon6/4/2026

not working tf

Other
β˜…β˜†β˜†β˜†β˜†by Markjay Dela Cruz6/3/2026

I was never able to login after signing up last year. i followed up by phone several times but the representatives kept sending me in circles. They advised me to send an email instead. I did send multiple emails, but I did not received a response regarding my case.

Loan not disbursedKYC / app problems
β˜…β˜†β˜†β˜†β˜†by JD Ferrer6/3/2026

i vsnt even open it

Other
β˜…β˜†β˜†β˜†β˜†by Rico Baldemor6/3/2026

poor madalas may maintenance minsan lang mabubuksan

Other
β˜…β˜†β˜†β˜†β˜†by April Mae Grate6/3/2026

Why does your apps isn't accessible since February. I entered exact details and agree to your policies why it's still inconvenient?

Data privacy
β˜…β˜…β˜†β˜†β˜†by emz gonzales6/3/2026

i had loaning in sss and using this 24k card , now the sss sent my money on this account but now its not working , how can i get my money , just please fix your apps so i can get my emergency loan

Other
β˜…β˜†β˜†β˜†β˜†by Jalanjanko6/3/2026

Di maka sign in Ang tagal kuna mag try mag sign last2 year papero app niyo bulokkk di ma sign in2 anyare!!!!

Other
β˜…β˜†β˜†β˜†β˜†by skyline 350gt6/3/2026πŸ‘ 1

still not working 🀬🀬🀬🀬🀬🀬🀬

Other
β˜…β˜†β˜†β˜†β˜†by Tricia Mae Guzman6/3/2026

too many technical difficulties.

Other
β˜…β˜†β˜†β˜†β˜†by Dante Asistio6/3/2026

Why this new updated apps of your doesn't work on my Huawei device..????? My Huawei Pura Pro.

Other
β˜…β˜†β˜†β˜†β˜†by Regine ε₯³ηŽ‹ (rrm)6/3/2026

laging error amp

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Rensxz6/3/2026

frustrating

Other
β˜…β˜†β˜†β˜†β˜†by Kin Jan Genteroy6/2/2026

Can't register new account

Other
β˜…β˜†β˜†β˜†β˜†by Gerwin Marquez6/2/2026

worst ever. it wull freese your fund and will leave you with no assuatnce.

Other
β˜…β˜…β˜†β˜†β˜†by James Recebas6/2/2026

remove the force change pin in this app, I'm not good at memorizing passwords. Now I can't open it because I forgot what my pin was. why do we frequently change pin? We know how to protect and private those information

Other
β˜…β˜†β˜†β˜†β˜†by Ayusinnyonaman6/2/2026

Ayusin nyo yung app nyo Kailan ba makakaranas ang app nyo ng hindi nag dodowntime. Parang wala kayong paki

Other
β˜…β˜†β˜†β˜†β˜†by Cute ng app nyo6/2/2026

Cute di gumagana even registration Paki fix

Other
β˜…β˜†β˜†β˜†β˜†by ROWEN6/2/2026

I cannot login every I try..very hard to use this apps

Other
β˜…β˜†β˜†β˜†β˜†by Mary Joy Tejeros6/2/2026

NAPAKA HIRAP MAKA LOG IN GRABI TALAGA😑

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Jayson Haboc6/2/2026

tang inang apps nyo to lagi nalng under maintenance until now offline pa din receive money nito pano pa akapag claim nyan imbis na Hindi lumayo mapapa layo dahil Jan e ang tagal maayus ng apps nyo

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by lowell bengar6/2/2026

i cannot log in my acct... everytime i log in its under maintenance or facing any problemm.. notuseful app.

Other

Source: Google Play Store listing β†’

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