LabanPH

Cashalo β€” User Reviews & Complaints

1-2 star reviews from the Google Play Store, aggregated and categorized by issue. Reviews are cited verbatim from the public Play Store listing β€” author names are as published. Updated automatically every 7 days.

822

Reviews tracked

296

1-2β˜… complaints

Top complaint category

KYC / app problems

Complaints by category

KYC / app problems Β·142Other Β·93Hidden fees / APR Β·67Customer service Β·27Abusive collection Β·14Data privacy Β·10Contact-list shaming Β·8Repayment / refund Β·7Loan not disbursed Β·5

Most recent complaints (50 of 296)

β˜…β˜†β˜†β˜†β˜†by Bhabykysha5/14/2026

DISAPPOINTED I try this loan apps, and it’s nice because it’s easy to loan for the first time user. But im so disappointed now. When i pay my first loan before my due date. And i try to renew another loan im shock that im reject to renew for 2nd loan. This apps is good for first user only but u cant renew again when you pay it. You need to wait 1month to use this loan apps again. SO DISAPPOINTED

Other
β˜…β˜†β˜†β˜†β˜†by Marky@1005/10/2026

Worst Loan App I have a 5 days before due date, but i received 20 missed calls from different number and to think that my due is 5 days before. Never use this loan app. Tala is better than this.

Other
β˜…β˜†β˜†β˜†β˜†by MOON5/9/2026

‼️ SUPER HIGH INTEREST RATE ‼️ NANG HAHARASS ANG MGA AGENTS NILA πŸ™…

Abusive collectionHidden fees / APRCustomer service
β˜…β˜†β˜†β˜†β˜†by Don Antonio5/8/2026

After paying my Loan in advanced 2 loan approved then i was rejected on my 3rd loan. Thats why i rated 1 star from 5 star you dont acknowledge good paying customers

Hidden fees / APRKYC / app problems
β˜…β˜†β˜†β˜†β˜†by Matheo Federiz5/8/2026

waisting time

Other
β˜…β˜†β˜†β˜†β˜†by Ayen Domingo5/7/2026

nagbabayad on time, first and second loan okay pa. pero nung pag 3rd loan na biglang rejected. kung kailan mataas na yung credit limit ko. hayyy

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Kazuha Kaedehara5/7/2026

Maliit na nga offer puro rejected pa.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by David Ferrer5/7/2026

Ang aga tumawag ng mga agents ninyo para mag remind kahit out office hours tawag na ng tawag

Customer service
β˜…β˜†β˜†β˜†β˜†by Miyuki Quiambao5/7/2026

automatic rejected agad 500 1st loan pro hnd approved kaya unstall kna

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Alendre Apolinario5/6/2026

i dont know the criteria of this ola rejects everyone

Other
β˜…β˜†β˜†β˜†β˜†by Cheche_015/6/2026

ILLEGAL AND SCAMMERS They have high interest rates, they do harassments, threats and they will also invade your privacy. They are online loan sharks. I already report them to SEC, PNP and NBI CYBERCRIME for Violation of RA 10173 and SEC Circular No.18

Abusive collectionHidden fees / APRData privacy
β˜…β˜†β˜†β˜†β˜†by John Buhisan5/5/2026

scammers app

Hidden fees / APR
β˜…β˜†β˜†β˜†β˜†by Andrei Domingo5/5/2026

pangit ng cashalo hindi maganda yong patakaran nila delete apps wag na wag kayo download yan

Other
β˜…β˜†β˜†β˜†β˜†by Julberry Juan5/5/2026

Never use this app..

Other
β˜…β˜†β˜†β˜†β˜†by Reyden Bartido5/5/2026

3rd loan decline!

Other
β˜…β˜†β˜†β˜†β˜†by Raymond Roxas5/5/2026

unable to reloan after making a repaymeny on time

Other
β˜…β˜†β˜†β˜†β˜†by Joma Mendoza5/4/2026

nadi nmn nabubuksan

Other
β˜…β˜†β˜†β˜†β˜†by Amazingchestnut5/4/2026

Never approved I’ve been applying for loan from this app and I was never approved. Worst app!

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Neil Christian Almazan5/4/2026

ai scanner sucks

Other
β˜…β˜†β˜†β˜†β˜†by Cristian Arroyo5/3/2026

Maganda sana. Mababa interest at makakatulong. Di nga lang na approved hehe

Hidden fees / APRKYC / app problems
β˜…β˜†β˜†β˜†β˜†by Honeyvic Panesa5/3/2026

pakiayos po yung system Nyo halos Isang bwan ng may tumawag sa akin na may utang DW ako d nman mkausap kc parang automated nkakabanas akala mo importante ung tumatwag galing lng pala sa inyo computerized para eremind ka ng utang na di mo nman alam.erereport ko na Kau sa SEC Pag di pa yan naaayos

Other
β˜…β˜†β˜†β˜†β˜†by Ej Rodilla5/3/2026

Previously, the payments were low, and the longer you borrowed from them, the more you paid, and they didn't have months where you could pay less.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Armily Nazareno Ubay5/3/2026

PALAGI REJECTED TRASH

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Ronald Oriol5/3/2026

Just takes all your information

Other
β˜…β˜†β˜†β˜†β˜†by Donald Maestrado5/3/2026

my application is not approved, but now, they harrash me to pay, what? my loan application is not approved, but why they ask me to pay, ohh my God, what a bad experience

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Bogz Espillo5/3/2026

easy to apply and easy to reject.

Other
β˜…β˜†β˜†β˜†β˜†by MOSS HEAD5/2/2026

scam to promise. don't avail, sayang lang oras niyo

Hidden fees / APR
β˜…β˜†β˜†β˜†β˜†by CMP12215/2/2026

Incorrect Loan Claim and Harassment. I did not receive the β‚±1,000 loan amount being claimed, yet I continue to receive repeated messages and threats of legal action. I have already submitted proof to support my concern, but the calls and messages persist. Why would I pay for something I did not receive? Please do better and resolve this properly.

Abusive collectionLoan not disbursedKYC / app problemsCustomer service
β˜…β˜†β˜†β˜†β˜†by Monica Policarpio5/1/2026

3rd time kung loan tapos rejected? Good payer naman ako pero rejected? mas okay pa si TALA palpak 🀦

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Jovin Advincula5/1/2026

yung 1st 2 na loan ko ok naman.. wala pang due bayad na tz nung last april 1 2026 reject na tz nag try ulit aq ngayun reject ulit.. ganyan ba takaga ang taas na nga ng tubo tz irereject parin kahit goods naman ang payment

Hidden fees / APRLoan not disbursedRepayment / refund
β˜…β˜†β˜†β˜†β˜†by lopez zepol5/1/2026

unreliable app

Other
β˜…β˜…β˜†β˜†β˜†by aslie padilla5/1/2026

pag tapos ko mag payment .. puro error na ung apps .. di na ko makapag loan uli πŸ˜”

Other
β˜…β˜†β˜†β˜†β˜†by SaddestQueen5/1/2026

VERY DISAPPOINTED! From 9,000 to 2,000! Hi. I’m been using your apps since last year a lot of times. At my first loan I got 500 pesos offer then the next one is 6,000 then 9,000 then down to 2,000 next 2,000 again then increase to 9,000 then now back to 2,000? AGAIN? What is this? I’m a good payer, and never did I missed to pay my bills even once. I always paid on time and sometimes ahead of time. Please, help me fix the problem. I’m hoping for a positive response. Thanks!

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Jiemitch1107@gmail.com Sweetie074/30/2026

bakit sa 3rd loan bumaba bamalik sa 1k? 2k 2nd loan pag 3rd loan 1k nalang ulit buti sana kahit 2k nalang ulit..bumalik pa sa 1k di nag increase. maganda sana mag loan dito kasi ang liit lang ng interest piro di umaagat ang loan dito.

Hidden fees / APR
β˜…β˜†β˜†β˜†β˜†by gevelyn belodo4/30/2026

on my 3rd time i got rejected? eventhough my account is not old account and with updated payment. will offer 9k then rejected how come? paying before due date still rejected? repeat client here.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Renzo Cabildo4/30/2026

1 star for now. Was able to pay off the initial 500 peso loan. After that gusto ko magloan ulit pero kahit anong ulit hindi nagsesend ng 4 digit pin para matuloy yung loan. Until ganito pa rin yung issue then 1 star muna sa akin. Sayang mabilis pa naman yung release nung 500

Other
β˜…β˜…β˜†β˜†β˜†by Mary cris Javier4/30/2026

rejected kana pag 3rd loan mona

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by laadykillerr4/29/2026

VERY DISSAPPOINTED! Medjo scam, I maintain a good record always advance pero pababa yung offer. I coudn't understand ano yung basihan nyo! Pati yung # of days term bumaba din. Tsk!

Hidden fees / APR
β˜…β˜†β˜†β˜†β˜†by Christian Canete4/29/2026

I have consistently paid on time and even settled my recent loan 3 days early in good faith. Despite this, I was unable to reloan, which is disappointing. Experiences like this may be why some clients stop paying, responsible behavior is not rewarded with continued access to credit. It would be more fair to maintain the same credit limit for clients with good records or at least provide clear, timely notifications when eligibility changes.

KYC / app problemsData privacy
β˜…β˜†β˜†β˜†β˜†by Cresencia Aquino4/28/2026

kuripot πŸ˜…

Other
β˜…β˜†β˜†β˜†β˜†by German Ardiza4/28/2026

naka ilang ulit ako magreloan rejected tas 1mnth after apply ulit rejected parin..nasettle ko naman po yung loan ko bakit rejected parin.paki check ng account ko po.

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Sora β€œSora” Naegino4/28/2026

grabe 5 days pa bago ang due mo pero oras oras kung tumawag araw araw pa hayup

Other
β˜…β˜†β˜†β˜†β˜†by Mira Angelica4/27/2026

high interest

Hidden fees / APR
β˜…β˜†β˜†β˜†β˜†by Ban Talipan4/27/2026

I'm good payer but rejected

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by Yna Lopez4/27/2026

bad experience even though you are paying on time

Other
β˜…β˜†β˜†β˜†β˜†by Max Tanghinan4/27/2026

ill pay my loan early but after that you cant loan again and its declined and rejected

KYC / app problems
β˜…β˜†β˜†β˜†β˜†by jack hammer4/27/2026

Spam calling every hour kahit bayad ka na wala pang due date and they are spamming you non stop for every hour everyday. Don't use this app.

Loan not disbursed
β˜…β˜†β˜†β˜†β˜†by Pearl Cordero4/26/2026

No loan available for me, I'm a good payer but decline in a second time loan

Other
β˜…β˜†β˜†β˜†β˜†by Kenneth CeΓ±a4/26/2026

this cashalo apps is the worst apps in ads they good but in realty when you download it and apply this apps auto reject im working at airport my salary is 20k ups but they automaticaly rejected me this is wrost as in super wrost of all i dont know the other they love it this is a scam advertisement

Hidden fees / APRKYC / app problems
β˜…β˜†β˜†β˜†β˜†by MARK NJAY REDILLO4/26/2026

ingun pwedi Maka loan... kailad fake loan

Other

Source: Google Play Store listing β†’

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