BillEase — User Reviews & Complaints

Ehh Get approved but get scammed aswell with interest that is double your item worth 😂

app doesnt work after update after updated i cant open the app

Unecessary updates Keeps on Updating

Poor Everytime na mag oopen ako ng app laging magpapa update!!! Jusko

Monthly No ba yan monthly tlaga need i update ung app mg babayad lng nmn napaka inconvenient gamitin

Live chat support is not helpful Live chat support is not helpful 👎👎👎👎👎👎👎

K You should fix your app because I cant log in

no improvement for 3 months? how come there is no improvement for my app?

none There should be an option to have a negative star in this application, Ur chat support is very unprofessional and it seems like they don’t know what they are doing. I’m trying to access my account and I have been encountering an error ever since I tried to log in try to reach out sending multiple screenshots still there is no any solutions, train your agents more.

Unverified Charging I have to pay for something I didn’t get to benefit for. My account has been inactive for several months that even Apple have to uninstall it. I had an account issues since 2025 and tried to work the issue with your support team but they failed to do so. So, I paid all my dues in full amount and stop using you app since January. Now, I get a notification that I have a due installment for a purchase last March when I don’t even use your app anymore cause it wont let me use your services anymore. Plus, I have to pay penalties even during the time I’m raising this issue. I even need to reinstall the app just to pay this. Not a big amount but you should have been responsive rather than always remind for payment.

Can’t login Please fix my login

Pinakapangit n loan app!! Customer service is rude!!!! Pinakapangit n loan app!! Customer service is rude!!!!

Always updating Lahat naman goods, except lang sa lagi nag uupdate yung app nya.. parang every week nag uupdate. :<

Always update Why always siya nag uupdate. Kakairita.

LOAN I PAID MY LOAN IN FULL PAYMENT BUT THEY LOWER MY CREDIT SCORE. TOO MUCH INTEREST

Frustrating!!!!!!! I tried multiple times to reapply for loan and yet they keep rejecting me even though lahat ng need documents binigay ko na 😤

SYSTEM ISSUE I went on a grocery store and decided to pay billease as my payment. Tried to scan the QR and transaction went on pending but the payment hasn’t reflected yet on cashier’s end. It’s taking so long to process the payment and they even advised me to go out for awhile to get a better signal. After almost 30 mins, still never received the payment but my credit limit was deducted on the app until they have decided to cancel the QR on their cashier’s machine and let me pay an actual cash instead. Now, it’s been two days since ive been dealing with this and still the pending transaction is still appearing on my app. They never reverse the payment back on my credit limit. Ive contacted their csr and nobody can fix it!!!! They kept on closing the case and when I reopen it, it is an endless explaination again and again and again. Reps are not backreading!!!!!! All i want is to cancel the transctions because theres a bug in cancelling my end despite of uninstalling and reinstalling the app!! Ofcourse I don’t want to be double charge!!!!!! This is even my first time using billease on a grocery and my experience is extremely frustrating!!! Please improve your CSR way of communicating!!!!!!

🥺🥺 hindi ako maka loan po para sana sa school

Real WAG NYO NA SUBUKAN! HAHAHAHAHAHA SOBRANG PANGET NG SYSTEM NILA

New Update bug the new update keep saying I have no internet while I have access on the app. I cannot chat the support the channel when the app keep popping No internet.

poor customer service and system it was okay at first months of using it, then now that i planned to pay all of my loans, my balance didn’t reset back to my limit even if i had no pending installments left. the reason why i payed early was to refresh my limit and borrow again, but guess what my balance is still 0 and the money i used to pay was my last money. i kept contacting them so that they can manually refresh my limit/balance but i’m not getting any reply from them. thanks for nothing, billease.

Hate it I hate this loaning app. The interest and penalties are so high. Imagine I borrowed 5,000 they charged 500 for service fee. Then I have to pay 11k+ full on interest and charges.

report this app kapag nakahiram kana hindi kana ulit papahiramin kahit fully paid kana.

Very poor customer service Keeps sending automated message and not provide resolution to a problem. keep saying they're fixing, but its been months still no fix. Poor tech system!!

banas parang tanga lang, kung kelan kailangan tsaka biglang may error ung app….

Decline They don’t understand that I lost my phone and wasn’t able to pay on time and whenI got it I paid right away.

Annoying It needs an update everytime I open the app. Updating over and over again.😡

Puro update Busit puro update

🗑️🚮 I reapplied, but it seems that my application keeps getting declined, only to be asked to reapply again. Please avoid giving misleading information to your customers. If I am not eligible to use your app, kindly state it clearly and professionally instead of providing false expectations. I attempted to reactivate my account because I trusted your app based on the feedback I saw. However, it now appears that this may have been misleading or false advertising. At this point, I have decided to delete my account.

DON'T USE BILLEASE (1) I didn't know that I would be this frustrated with billease. After a failed cash loan, my limit should have gone back to it's original limit as per email also, but until now, 10 days has passed it's still stuck to my credit limit being used up. Read the other review here with one star, and I can totally agree with what they said about Billease' customer service. It's like it's just there because with all their generic responses with no actual resolution to your concern. It's useless. Imagine they just need to restore my credit limit back, but it's taking them this long to resolve the issue, if they ever have any time to fix it.

PAID BUT NOT REFLECTED I paid today some of my balance and it did not reflect..

Very disappointed It charges high interest rates

Fake app Not recomended

Worst I had an account before and after I settled my payment I deleted it. Now I wanted to use the service back they won’t allow me to open another account nor use the old one. I don’t understand why, my payment was always up to date.

Lol Not good

i hate this loan app because two times calling me but hindi ko naman nakuha yung pera na hihiramin ko sa kana like hindi nag trasfer sa gcash ko so bakit ako sisingilin sa pera na hindi naman nagamit yung trasfer ni wala nga akong nagastos na pera galing sainyo ang akala ko makakahiram ako agad ayun pala mag babayad muna ako

. YOU KEEP “UPDATING” YOUR APP! HOW ABOUT US WHO ONLY USES DATA. WE ARE FORCED TO “UPDATE” COZ WE CAN’T OPEN THE APP UNLESS WE UPDATE. IT SHOULD BE AN OPTION NOT A STRESS

HONEST REVIEW FOR USING 1 YEAR IN BILLEASE THIS APP IS FRUSTRATING!!! It doesn't worked well i paid for more than ₱22,00 and when i already paid the billease is uncontrollably out of control!!!

Inconvenient Restricting account after repayment without clear reason why.

App not updating I tried to login to the app and I was ask to update but when I click update I was only given an option to open the app not update button

Optional but too many update The app is very helpful but every time that you need to use the app, it always require update that is really hassle. Do you really need to update the app every 2wks just to fix a bug?

disappointed my application has no response for weeks stop claiming it's as fast as 5 minutes

Review Bwesit na app na to. Laging mag prob sa pag log in. Kahit tama naman yung password.

Scam They just get my information. I sign up twice after signing up i cant log in and stating i have an existing email which i dont know

You cannot pay in advance! Primitive apps for todays technology. I paid in advance so that I wont be able to incur penalties. However the app did not indicate that i was able to pay the amount even though my funds was deducted from my gcash account. Might as well delete this app. Not recommended. -5 rating.

Disappointed Too much interest of interest. They will not stop you to call and text until you paid them.

WHY DO YOU ALWAYS UPDATE!!! WHY DO YOU ALWAYS UPDATE!!!

Password reset Why i cant change my password? I already input my informations and when i log in it says incorrect password or username when in fact , i input the correct one. When i reset my password it always shows IP adress was block bla bla bla.

bad wlaang kwenta

After 3 years I’ve been using this app for almost 3 years, consistently to improved my credit limit until I’ve reached the maximum which is 50k, I had a problem paying them last month, tho my payment term is always for 2 months to fully pay my loan, and I asked them to extend my due and promised to pay the whole amount, I did, and what they did was, they decreased my credit limit from 50k to 8k. I am so disappointed because I have been using this app and been paying them religiously the past two years that’s why I got that credit limit, but with one late payment, everything that I’ve worked for means nothing. This is how they treat long term customers. Uninstall!