How do I file a DTI complaint?
Last updated: 2026-07-11 · Educational content; not legal advice.
Short answer
File a consumer complaint with the Department of Trade and Industry when a business sells you a defective product, refuses a valid warranty or refund, engages in deceptive sales, or otherwise violates the Consumer Act (RA 7394). You can file online at dti.gov.ph/consumerprotection, call the DTI hotline at 1-384, or go to the nearest DTI provincial or city office. Provide your identification, the seller's details, a dated narrative, the receipts and warranty, and the relief you want (refund, replacement, or repair); DTI mediates and can adjudicate.
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Frequently asked
What kinds of complaints does DTI handle?
Consumer product and service disputes under RA 7394 — defective goods, warranty and refund refusals, deceptive or unfair sales practices, no-price-tag and overpricing, and similar. Financial products go to BSP or SEC instead.
How do I file with DTI?
Online at dti.gov.ph/consumerprotection, by calling the DTI hotline 1-384, or in person at the nearest DTI provincial/city office. Bring your ID, the receipts, the warranty card, and a written narrative of what happened.
Is there a filing fee?
DTI mediation of consumer complaints does not charge the consumer a filing fee. If the matter proceeds to formal adjudication, follow the instructions the handling office gives you.
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