How and where do I report an online scam in the Philippines?
Last updated: 2026-07-11 · Educational content; not legal advice.
Short answer
Report to the PNP Anti-Cybercrime Group (ACG) or the NBI Cybercrime Division — both accept cybercrime complaints, and you can also lodge one through the DOJ Office of Cybercrime. Bring a written narrative of what happened plus your evidence (screenshots, account/reference numbers, receipts, the scammer's contact details), and be ready to submit a sworn affidavit-complaint. If money moved through a bank or e-wallet, report to that provider's fraud unit as well, and for a financial-product dispute you can escalate to the BSP Consumer Assistance Mechanism. Report as early as possible — digital evidence and funds can disappear quickly.
Primary sources
Frequently asked
Do I need a lawyer to report?
No. You can walk into a PNP Anti-Cybercrime Group or NBI Cybercrime office yourself. You will typically be asked to give a sworn statement (affidavit-complaint) narrating the incident and attaching your evidence; the office assists with preserving and building the case.
PNP-ACG or NBI — which one?
Either can take a cybercrime complaint; both work under the RA 10175 framework alongside the DOJ Office of Cybercrime. Choose whichever office is more accessible to you. For contact details and any online-reporting portal, use the official acg.pnp.gov.ph and doj.gov.ph pages rather than numbers passed around on social media.
Should I also tell my bank or e-wallet?
Yes — that is separate and urgent. A criminal report does not freeze funds; only the financial provider can flag or hold a transfer. Report to the provider's fraud/dispute unit at once, and for financial-product disputes you may also escalate to the BSP Consumer Assistance Mechanism.
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What to do after an online scam — the first-hour playbook, where to report (PNP Anti-Cybercrime Group, NBI, DOJ Office of Cybercrime), how to spot and report investment/Ponzi scams to the SEC, phishing and OTP theft, online-shopping fraud (undelivered, fake, or misrepresented goods), romance and job scams, and the legal basis under estafa (Revised Penal Code Art. 315), RA 8484, RA 10175, RA 8792, RA 7394, and RA 8799.