How do I file an LTFRB complaint against a driver (step by step)?
Last updated: 2026-07-12 · Educational content; not legal advice.
Short answer
Gather your evidence, then lodge the complaint through any LTFRB channel: the hotline 1342, the LTFRB email/online complaint intake, the agency's Facebook page, or an in-person written complaint at the LTFRB Central or regional office. Steps: (1) note the plate or body number, franchise/operator name, date, time, and route; (2) collect proof — receipt or fare screenshot, booking and chat screenshots for ride-hailing, photos or video, and any witness details; (3) write a short factual complaint stating what happened and the violation (overcharging, refusal to convey, reckless/rude driving, colorum/out-of-line); (4) submit it and keep the reference number. For formal adjudication the LTFRB may ask you to submit a verified complaint or affidavit and to attend a hearing. Filing is free and you do not need a lawyer.
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Frequently asked
What details must I have about the vehicle?
At minimum the plate number or body number and, if you can get it, the operator/franchise name. For ride-hailing, the app already records the driver, vehicle, route, and fare — screenshot all of it before the trip data disappears.
Do I have to appear at a hearing?
For a simple report, often no. If the case proceeds to formal adjudication, the LTFRB may require a verified complaint or affidavit and your attendance; you can still appear without a lawyer.
How much does it cost to file?
Filing a complaint with the LTFRB is free. Do not pay any 'fixer' — official channels are the hotline, the LTFRB email/online intake, and the LTFRB office.
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Your rights as a commuter, passenger, driver, and air traveler — where to complain when a taxi, Grab, jeepney, bus, or van overcharges you, refuses your trip, or drives recklessly (the LTFRB), the strong 'common carrier' protection under the Civil Code (Arts. 1732–1766) that makes a public carrier presumed at fault when a passenger is injured or killed and liable for lost baggage, how to contest a traffic ticket or LTO/MMDA apprehension and when a traffic enforcer may confiscate your license (RA 4136), the current legal status of the No-Contact Apprehension Policy (NCAP), what an airline owes you for a delayed, cancelled, or overbooked flight and lost luggage under the Air Passenger Bill of Rights (DOTC-DTI JAO No. 1, s. 2012), and basic e-bike, tricycle, and sea-travel (MARINA) rules. CTPL and motor insurance claims live in the Insurance & HMOs cluster; taking back a financed vehicle lives in the Vehicle Repossession cluster.