How do I file a complaint against my telco or internet provider with the NTC?
Last updated: 2026-07-11 · Educational content; not legal advice.
Short answer
First exhaust your provider's own customer service and get a reference number, because the NTC expects you to try to resolve it directly first. If that fails, file with the NTC — the regulator of telecommunications and internet service under Executive Order No. 546 — through its official complaint channels (the NTC telco-complaint page, email, or its regional offices), attaching your bill, your contract or plan details, evidence of the problem (screenshots, speed tests, outage dates), and a government ID. Basic consumer complaints are generally filed at no cost. The NTC can mediate, direct the provider to act, and pursue administrative sanctions.
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Frequently asked
Do I need a lawyer to complain to the NTC?
No. NTC consumer complaints are administrative and you can file them yourself; a basic complaint is generally free, though formal adjudicatory cases can carry docket fees.
What should I attach to my NTC complaint?
Your latest bill or plan details, your written complaint to the provider and their reference number, dated evidence of the issue (speed-test screenshots, outage logs, billing statements), and a valid government-issued ID.
Which providers does the NTC cover?
All public telecommunications entities and internet service providers — including Globe, Smart, PLDT, Converge, and DITO — fall under NTC regulation per Executive Order No. 546.
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