Cashalo — BNPL Undisclosed Late Fees / Interest Charges
Buy-Now-Pay-Later provider charged late fees or interest not clearly disclosed at checkout, or applied fees retroactively.
Cashalo's BNPL product has been named in complaints describing late fees and retroactive interest applied without checkout-time disclosure. Cashalo is SEC-registered, and the conduct falls inside RA 3765 plus BSP Circular 1048 disclosure standards.
This page documents Cashalo's public record, the documented complaint cohort, and the SEC EIPD filing path that converts checkout screenshots and statement records into a regulator-routed complaint.
Legal basis (Philippines)
See the issue page for the full citation list. Primary statutes implicated by bnpl undisclosed late fees / interest charges include RA 11765 (FCPA, 2022), RA 3765 (Truth in Lending Act), RA 10173 (Data Privacy Act), BSP Circular 1048 / 1133 / 1160, and SEC MC 18 (2019) where applicable.
Public record — Cashalo × BNPL Undisclosed Late Fees / Interest Charges
No documented public-record events for Cashalo on bnpl undisclosed late fees / interest charges yet — be the first to file.
(1 other public-record entries exist for Cashalo on unrelated issues — see the company record page.)
File the first complaint →Documented complaints
No complaints documented yet for Cashalo on this issue.
File the first complaint →Recommended actions
Related questions
What are my rights if my account was charged without consent?
RA 11765 §4(g) (Financial Products and Services Consumer Protection Act, 2022) requires financial service providers to obtain explicit consent for every fee or recurring charge and to refund unauthorized debits within 15 business days of written demand. BSP Circular 1160 makes failure to refund a recordable consumer-protection violation, and the Anti-Cybercrime Act (RA 10175) and Access Devices Regulation Act (RA 8484) may apply to credit-card or e-wallet charges.
How do I dispute an unauthorized credit card charge?
Report it to your credit card issuer in writing as soon as you see it. RA 10870 (Philippine Credit Card Industry Regulation Law, §18) gives you up to 30 calendar days from the statement date to report a billing error or discrepancy, and requires the issuer to act on your report within 10 business days of receiving it. Put the dispute in writing (keep proof), ask the bank to withhold the disputed amount and any related interest while it investigates, and if it refuses to resolve it, escalate to the Bangko Sentral ng Pilipinas under RA 11765.
There's a billing error on my credit card statement — what must the bank do?
The bank must act on it quickly once you report it. RA 10870 (Philippine Credit Card Industry Regulation Law, §18) gives you up to 30 calendar days from the statement date to report a billing error or discrepancy, and requires the credit card issuer to take action within 10 business days of receiving your notice. RA 11765 and BSP Circular 1160 add a duty to handle consumer complaints fairly and to keep you informed; if the issuer ignores or mishandles the error, you can escalate to the Bangko Sentral ng Pilipinas.
A subscription charged me after I cancelled — what can I do?
A charge taken after you validly cancelled or revoked authorization is an unauthorized charge. RA 11765 §4(g) (Financial Products and Services Consumer Protection Act) requires financial service providers to obtain and honor consent for recurring charges, and money taken without a right to demand it must be returned under Civil Code Article 2154 (solutio indebiti). Revoke the standing authority in writing, screenshot the confirmation, then demand a refund from the merchant and dispute the charge with your card issuer under RA 10870 §18. Escalate to the BSP if it is not refunded.
Related guides — BNPL Undisclosed Late Fees / Interest Charges
How to file a BSP complaint online (2026)
Step-by-step guide to filing a complaint with the Bangko Sentral ng Pilipinas — BSP Online Buddy, consumer email, and the paper Consumer Assistance Mechanism form.
bsp · complaint · consumer-protection
How to get money back from a wrong GCash or Maya transfer
Step-by-step guide to recovering money from a wrong or unauthorized GCash/Maya transfer — the in-app dispute, the provider's FCPAM, BSP-CAM escalation (RA 11765, BSP Circular 1169), and small claims.
bsp · e-wallet · gcash
How to recover pawnshop overcharges in the Philippines
How to recover pawnshop overcharges in the Philippines — PD 114 limits, BSP Consumer Assistance Mechanism, evidence checklist, and small-claims path.
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Did this happen to you?
File a complaint and we will pre-fill your BSP, SEC, DTI, and small-claims letters.
Frequently asked — Cashalo × BNPL Undisclosed Late Fees / Interest Charges
Is Cashalo SEC-registered?
Cashalo is operated by Paloo Financing Inc. (Oriente Group), an SEC-registered financing company. The brand is bound by SEC MC 18 (collection conduct) and SEC MC 3, 2022 (effective interest disclosure).
What is Cashalo's maximum interest rate?
BSP Circular 1133 caps consumer-loan effective interest at 6% per month nominal (24% per annum) and total cost (incl. penalties) at 15% per month for short-term, low-value loans. The cap was extended by BSP Circular 1165 (2023).
- Source:BSP Circular 1133 (2021)
- Source:BSP Circular 1165 (2023)
How do I report Cashalo collection harassment?
File simultaneously with the SEC via the I-Message Mo portal (imessage.sec.gov.ph, Financing and Lending Companies Department) for SEC MC 18 violations and with NPC at privacy.gov.ph for unauthorized contact-list access under RA 10173.
Can Cashalo legally call my contacts?
No. SEC MC 18 prohibits contacting any third party other than a designated co-maker without prior written consent. RA 10173 separately prohibits accessing phone contacts without explicit consent.